Refund policy

Return and Refund Policy

1. Returns

We want you to be satisfied with your purchase from Genuine cart.

  • You may request a return within [7/14/30] days of receiving your order.

  • Items must be unused, unworn, and in original condition, with original packaging.

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Downloadable/digital products

  • Personal care items (for hygiene reasons)

  • Sale or clearance items (unless damaged or defective)

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Please contact us within [48 hours / 3 days] of delivery.

  • Send clear photos or videos of the item.

  • We will arrange a replacement or refund at no extra cost.

4. Refunds

Once we receive and inspect your returned item:

  • We will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within [5–10 business days].

  • Processing time may vary depending on your bank or payment provider.

5. Shipping Costs

  • Return shipping costs are [customer’s responsibility / covered by us] unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at neenu20042024@gmail.com.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your payment provider or bank.

  • If the issue continues, contact us at neenu20042024@gmail.com.

8. Contact Us

For return or refund requests, contact us at:

Email: neenu20042024@gmail.com
Store Name: Genuine Cart